All of our products are proudly developed and handcrafted in our lab in Hanoi, Vietnam. Components, however, can be sourced from different countries.

Our universal in-ear monitors have universal fit that tends to fit almost everyone and are the easiest to purchase. On the other side, the making of custom in-ear monitors not only requires you to visit an audiologist to get ear impressions since they’re created to fit your unique ear shapes and provide perfect sound isolation, but also allows you to design your own shell art, which may lead to much longer wait (but it’s definitely a reward when you receive them!)

Currently it takes around around 2-4 weeks from the day we receive your ear impressions and payment. The estimated build time may be longer during peak time.

Rush service is available for 200$ and you will receive your CIEMs after 10 days approximately.

Currently all shell designs will be done by our head designer Ariasuki. You can be as creative as you can, it’s your own IEMs. Further communication may be neccessary in case of impractical designs or requests unfulfilled due to a temporary lack of resources (color, materials, etc).

It’s a collection of explicit designs by Ariasuki. Each design will only be available with very limited amount, from 1 to a few and are made for people who adore his own creative work.

Everybody’s ears have very unique anatomy. Taking ear impression is simply a step of creating impressions of your own ears’ physical traits and shape, which is very essential for giving your CIEMs a perfect fit. 

To locate a audiologist near you or make sure your impressions are qualified, please refer to our Ear impression guide page.

After we have confirmed they are qualified, please send them to our lab at:

Itsfit Lab
Hanoi Creative City
1 Luong Yen
Hanoi 100000
Vietnam

It’s important to include our hotline number +84969623890 for a local mailman to confirm the delivery time.

We accept Visa, Mastercard, Paypal, direct wire transfer and hand-in cash payment at our lab.

You’ll receive a notification mail in your mailbox when your CIEMs are finished and ready to be delivered.

We do offer reshell service for 130$ regardless of brandname at this moment. However this service is considered a third-party service and could void any warranty applied to your IEMs/CIEMs. Read our reshell service page for more information.

Usually we process your order in 24 hours from the receipt of your payment and ear impressions, whichever is later. Due to our very tight schedule, cancellation is currently not allowed once your order is processed.

All of our products currently used 2-pin recessed socket. If you prefer MMCX socket, please mention it on your custom request email and send it to [email protected].

We use FedEx/UPS for international orders and local mail services for orders within Vietnam.

No worry, we have repair service at affordable price. Fill in the Repair Request Form here with some explanation on your issue’s situation and we will be happy to assist.

This case is rare, since we create your CIEMs using your own ear impressions and they suppose to adhere very well to your ears’ curve. Still, if they do not fit perfectly, you can send a request to [email protected] in the first 30 days and we will refit for free. Shipping charge, however, can be different depending on specific circumstances.

In case you reach us after the first 30 days of your receipt, fill in the Repair Request Form here.

Yes, we do offer ownership transfer service for 120$, including basic reshell service and 10 months of renewed warranty for the second owner.

Universal and custom IEMs receive 1 and 2 years of warranty respectively. Refer to our warranty page for more information.

We currently accept returns of our Universal products within 5 days of purchase. Returned IEMs should be in original condition and packaging without any unauthorized modification. Once approved, you will be issued an amount equal to your returned IEMs’ retail price minus 30% restocking fees.
In case your products are returned in less new condition or missing components, a higher restocking fee can be applied.

Custom products are not eligible for return due to the custom nature of our products.

We strongly suggest you to consider your purchase carefully to avoid unwanted return.

Please contact us at [email protected] for further support on return & shipping matter.

We are thrilled to have trustworthy reviewers do reviews on our products. Send in your request with links to your review work or website to [email protected] and we will contact you in 24 hours. Remember that it may be unavoidable sometimes to cancel a request as we do not have resources to assist every reviewer.

We only offer a very limited volume of endorsement. However if you are band members and decide to order Itsfit’s CIEMs together, we will provide group discount.

Reaching us is “easy like sunday morning”. Feel free to contact us.