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WARRANTY POLICY

UNIVERSAL PRODUCT

Universal products are warranted against any manufacture or workmanship defects for a period of 1 year from the manufacturing date or shipping date, whichever is later. If your IEM is proved defective, we will decide to repair the defective components/materials or replace it with equal components/materials.

This warranty does not cover any loss or damage caused by accidents, misapplication, misuse, natural deterioration due to prolonged wear or any unauthorized modification.

CUSTOM PRODUCT

Custom products are warranted against any manufacture or workmanship defects for a period of 2 years from the manufacturing date or shipping date, whichever is later. If your IEM is proved defective, we will decide to repair the defective components/materials or replace it with equal components/materials.

This warranty does not cover any loss or damage caused by accidents, misapplication, misuse, natural deterioration due to prolonged wear or any unauthorized modification.

All authorized CIEMs are qualified for free 30-day refit service.

REQUEST FOR UNDER-WARRANTY RETURN

If you believe your IEMs/CIEMs have manufacture / workmanship defects, please contact us first at [email protected] to verify your issue(s) and confirm your return for repair. You will have to provide proof of original purchase date, ownership and place of purchase if you got it from authorized dealers.

If you CIEMs have some fitting issue, contact us at [email protected] witthin 30 days of your receipt of the finished CIEMs so we can address the situation and refit for free.

Before sending your issue(s) back to us for a repair please make sure that your IEMs/CIEMs are in original condition with no component from third parties.

Pack your issue(s) in a protected case and mail to us at:

Itsfit Lab
Up Creative Lab
1 Luong Yen
Hanoi 100000
Vietnam

Note: It’s important to include our hotline number +8469623890 since it’s required that the mailman be able to contact us before delivery.

Itsfit Lab is not responsible for all shipping fee and any loss or tracing service related to your return.

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