SHIPPING & RETURN
All Itsfit Lab products are shipped from our lab in Hanoi, Vietnam. We provide both domestic and international shipping.
We currently used Viettel Post/ GHTK / VN post / Nasco express / EMS / services for shipping within Vietnam.
Rush service is available for $200.00 USD. The maximum time for rush delivery is 10 days since the day we receive your ear impression, transit time not included.
- Paid orders are usually processed within 24 hours. Once competed, they will be shipped via our standard ground shipping method.
- If orders are made with wrong address, they will be on hold until we can verify with the purchasers.
Orders from international customers will be shipped via our International shipping method (VN post & EMS & FedEx & Ups & Dhl express) and may or may not be by air.
Rush service might not be available in some circumstances. Please contact us for further information if you prefer a rush delivery for your purchase.
International customers are responsible for any import fees or taxes applied to your purchase value according to your local law, as well as any extra fee occured due to improper sending of ear impression or return products. Please fill out a Foreign Declaration Form and include them with your package in case of return or repair.
If you need request detailed information for shipping process please email us : [email protected]
We accept returns or cancel order of our Universal products within 5 day since your order is confirmed of purchase. Returned IEMs should be in original condition & packaging without any unauthorized modification. Once approved, you will be issued an amount equal to your returned IEMs’ retail price minus 30% restocking fees.In case your products are returned in less new condition or missing components, a higher restocking fee can be applied.
Custom products are not elegible for return or cancel order due to the natural characteristics of our products.
We strongly suggest you to consider your purchase carefully to avoid unwanted return or cancel order.
Please contact us at su[email protected] for further support on return & shipping matter.